Terms and conditions

1. Acceptance and Purpose of the Service

Upon booking or contracting, the patient will receive information about the service, price, applicable policies, and provider terms. Use of the website may be subject to separate conditions; agreeing to browse does not replace the consent required for specific charges or contracts.

Consultants Aesthetics USA LLC provides aesthetic consulting, guidance, non-clinical follow-up, and coordination of complementary services, in accordance with what has actually been contracted.

2. Your Choice, Always

The patient retains full freedom to choose the clinic, surgeon, lodging, and complementary services. Our suggestions are informational and do not constitute a guarantee of results, surgical success, or the absence of complications.

Clinical decisions belong to the patient and her treating physician. We do not perform medical procedures, nor do we replace medical consultations or health instructions.

3. What We Can Oversee

Our accompaniment covers guidance, organization, coordination, communication with authorized providers, and administrative follow-up of requests and concerns.

Each clinic, surgeon, recovery house, and independent provider is responsible for the services it provides, in accordance with the law and its contract. We respect their privacy and access policies, without waiving our legal responsibilities for our own acts.

4. Price, Deposit, and Payment Authorization

For certain lodging and accompaniment packages, the confirmation deposit is USD 250, applied according to the booking proposal provided before payment. The total, included services, balance, and payment dates will be provided in writing.

We do not make additional charges without prior authorization. Card payments are processed through authorized channels; we do not request full card numbers or CVV codes on our forms.

Billing inquiries: accounting@consultantaestheticusa.com.

5. Cancellation for Medical Reasons

If the procedure is suspended, contraindicated, or not approved by a medical professional, you may submit official clinical certification so the case can be evaluated.

As a commercial criterion, the refund may reach up to 75% of eligible amounts, depending on services rendered, documented commitments, and contracted conditions. If an applicable law grants a greater right, the law prevails. You will receive an explanation of the calculation.

6. Cancellation for Personal Reasons

For changes of mind, flights, work, family, or similar reasons, the refund may reach up to 50% of eligible amounts, depending on when you request the cancellation and on commitments previously made.

The booking deposit may be non-refundable under the circumstances stated before payment and as permitted by law. No duplicate deductions will be made.

7. Cancellation Within 72 Hours Prior to or During the Stay

Cancellations within the three days prior to arrival, or once the stay has begun, may result in the loss of reserved or committed amounts, in accordance with the accepted terms, the services rendered, and applicable regulations.

The term “non-refundable” does not limit non-waivable legal rights, including any rescission rules that may apply to certain contracts.

8. Rescheduling for Up to 12 Months

For bookings that include this benefit, you may request a change of dates within twelve months of your original confirmation, with no additional administrative fee from Consultants Aesthetics USA LLC.

New dates are subject to availability and may involve actual rate differences from third parties, which will be communicated before confirmation. This contractual option is not, in itself, insurance.

9. Assistance with Unforeseen Events and Insurance

We will guide you to the appropriate support channels if an unforeseen event arises. Any medical, travel, or other insurance coverage will exist only when stated in an issued and documented policy, specifying the insurer, effective period, limits, and exclusions.

Emergencies must be reported immediately to the appropriate clinical team or to emergency services; our consulting does not replace medical care.

10. Your Personal and Health Information

We may collect identification, contact details, dates, service preferences, and basic health information that you voluntarily share in order to coordinate assistance. This information will be treated as sensitive where applicable.

We limit access by role, require confidentiality, and share information only with valid authorization or another legal basis. We will apply HIPAA where legally required, along with other applicable privacy obligations. Please see our Privacy Policy for details on retention and your rights.

11. Your Image and Your Voice

Authorization to make internal records, send information to family members, share with the medical team, record audio, and use photographs or testimonials for advertising purposes is collected separately in the audiovisual consent.

You may decline promotional use without affecting the quality of your service, and you may request the corresponding revocation in writing at management@consultantaestheticusa.com. No publication will be made beyond the authorized scope.

12. Complaints and Resolution of Concerns

If something does not match what was contracted, let the manager responsible for your stay know. If it is not resolved, notify Customer Service so that your advisor can review the situation and escalate it.

When review by Operations Coordination or Management is required, send a report and supporting documents to management@consultantaestheticusa.com; a responsible person will be assigned and the outcome will be communicated to you.

You may go directly to management or to the competent authorities when appropriate. Emergencies should not wait for this procedure.

13. External Providers and Legal Limitation

Services contracted directly with independent clinics, professionals, or lodging may be subject to their own contracts and policies, as disclosed by the provider.

We are not responsible for guarantees we have not assumed; this clause does not exclude any liability that legally corresponds to us for our own actions or omissions.

14. Requests, Updates, and Final Provisions

For cancellations, refunds, and formal reports: management@consultantaestheticusa.com. Include your name, booking number, an explanation, and relevant supporting documents. The review and the details of any amount to be refunded will be communicated in writing.

This policy is interpreted in accordance with the applicable laws of Florida and non-waivable consumer protections. Future changes will not automatically modify contracts already in effect.

This text is complemented by the Payment Consent and Charge Authorization, the Audiovisual Consent, the Privacy Policy, and the specific terms of each booking.

Reference Legal Framework

• • HIPAA — Health Insurance Portability and Accountability Act of 1996 and its Privacy Rule (45 C.F.R. Parts 160 and 164), where legally required (Clause 10).

• • Florida Information Protection Act — Fla. Stat. § 501.171, on the protection of personal information (Clause 10).

• • Florida Deceptive and Unfair Trade Practices Act (FDUTPA) — Fla. Stat. § 501.201 et seq., consumer protections (Clauses 5–7 and 14).

• • PCI DSS — Payment Card Industry Data Security Standard, applied through authorized processing channels (Clause 4).

For informational purposes only. It does not modify or expand the content of the clauses above.